ID Verification Troubleshooting
Most ID verifications are completed quickly. In some cases, additional steps may be needed to resolve issues or confirm information.
Support options are available to help you move forward. For immediate assistance, please contact customer support at nmfta.org/contact.
Please Note
ID verification currently applies to non-Class 8 carriers only. Class 8 carriers are not required to complete ID verification at this time.
Common Issues
The information provided doesn't match official records
Images are unclear or incomplete
Additional confirmation is needed
What To Do If Verification Fails
If you're unable to complete verification;
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Follow the prompts provided during the process;
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Review instructions carefully; and
- Use available support resources.
Preventing Renewal Issues
To avoid renewal issues, check your expiration early, renew before your SCAC expires, and ensure your contact information is up to date.
Need Help?
If you still require assistance, visit the FAQ resources below or contact our friendly client services team.
Got Questions?
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If verification cannot be completed, follow the instructions provided during the process. Support and appeal options are available. If you need to contact NMFTA, visit our Help Center, or submit a support ticket, please go to https://nmfta.org/contact/.
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Additional review may be needed if information doesn’t match records, images are unclear, or further confirmation is required.
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Yes. An appeals process exists to address errors, mismatches, or situations where additional information is needed. Please contact NMFTA via https://nmfta.org/contact/ for all appeals.
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No. A failed verification does not cancel an existing SCAC, but it may delay issuance or renewal until verification is resolved.
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Support resources are available through NMFTA to help non-Class 8 carriers complete verification and move forward. Visit https://nmfta.org/contact/ for more information.
